Student Support

Language, Literacy, and Numeracy (LLN)

Free language, literacy and numeracy support

If you need help with reading, writing, numeracy or digital skills, free support may be available through Australian Government programs such as Skills for Education and Employment (SEE). Contact BTA and we will help you find the right support before or during your assessment.

The reading and writing hotline

The reading and writing hotline is a national telephone adult literacy referral service, funded by the Australian Government. Experienced teachers can provide callers with advice on ways to improve reading, writing, and numeracy skills and give information on adult literacy and numeracy classes in your local area. The hotline is open 24 hours. Phone 1300 6555 06 from anywhere in Australia at the cost of a local call.

Support for RPL candidate

Free pre enrollment skills review

We discuss what your goals are and help you choose the right qualification that matches your skills and show you what you need to do to achieve your goals.

Flexible Delivery and Assessment Procedures

BTA recognises that not all participants learn in the same manner and that with a degree of reasonable adjustment participants who may not learn best via traditional learning and assessment methods will still achieve good results.

Details of student information can be found in the BTA Student Handbook 2026 (PDF)

This handbook provides information on a number of aspects of a student at BTA. The following pages contain information and links to resources and policies, information about students’ rights and obligations, RPL, assessment and more information on services and resources that BTA provides .

Information contained in this Handbook may be altered, amended or deleted from time to time. Pages that are linked to the handbook and the information that they contain are considered part of the handbook and are also kept up to date and are changed from time to time. As students agree to be bound and abide by the policies, procedures and terms set out in this Handbook they are advised to always check the current version.